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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎10-22-2012
My Device: Curve 8250
My Carrier: T-mobile

My phone just is a white screen and does nothing else.

Its a curve 8520 I have had it for 1 yr and a half  and it wont work let me do anything. I haven't ever dropped it so please tell me what I shall do.

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: My phone just is a white screen and does nothing else.

Hi Josh00723,


To resolve the issue you are having with the white screen on your BlackBerry® Curve™ 8520 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.



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