Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -
Accepted Solution

My phone keeps on rebooting

Can anyone please help me? I have downloaded the latest version of BBM lately and my device has been rebooting since then. It reboots again and again as it reaches halfway, then a white screen appears and then it reboots again. I have tried starting it in safe mode but that didn't work. Please help

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Hi and Welcome to the Community!

 

Regarding your attempt at Safe Mode, please clarify:

  • Did it get into Safe Mode, but the problem persisted?
  • Did it not even get into Safe Mode? If not, how many times did you try (it can be tricky to get the timing right)?


You may also need the use of these tricks:

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

It dpoesn't even get into safemode. It reboots again at the middle of the loading screen

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

OK...then the "tricks" I gave you would be your next things to try.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

Hey thanks alot Smiley Happy It worked Smiley Happy Thanks a ton! Smiley Very Happy

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Excellent! But, since this is a user-to-user community where everyone learns from everyone else, would you mind posting exactly what worked?

Thanks!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: Blackberry bold 9780
My Carrier: -

Re: My phone keeps on rebooting

Sure ! 

  • KB27956 How to recover a BlackBerry smartphone from any state
    Quite simple it is.
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone keeps on rebooting

Excellent...thanks!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................