Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Visitor
Posts: 1
Registered: ‎02-03-2014
My Device: 9720
My Carrier: Nashua Mobile MTN Contract

My phone keeps on switching off

Hi my phone keeps on switching off, the only time it stays on is if it is charging. But my battery life is full but yet when I unplug the charger it switches off.  I have tried everything. I put it on in safe mode, reloaded my OS, deleted unused apps. I don't know what more to try. My phone isn't even 6 months old yet. Could I have a faulty battery? Please can someone advise me????

Highlighted
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: My phone keeps on switching off

Hi...

 

Please take it to the Reseller where it has been purchased to replace the device.. it seems to be a serious hardware issue.

 

Thanks

 

 

Please update the result after applied..

Thanks