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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-03-2014
My Device: 9720
My Carrier: Nashua Mobile MTN Contract

My phone keeps on switching off

Hi my phone keeps on switching off, the only time it stays on is if it is charging. But my battery life is full but yet when I unplug the charger it switches off.  I have tried everything. I put it on in safe mode, reloaded my OS, deleted unused apps. I don't know what more to try. My phone isn't even 6 months old yet. Could I have a faulty battery? Please can someone advise me????

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: My phone keeps on switching off



Please take it to the Reseller where it has been purchased to replace the device.. it seems to be a serious hardware issue.





Please update the result after applied..