02-05-2014 07:04 AM
Hi my phone keeps on switching off, the only time it stays on is if it is charging. But my battery life is full but yet when I unplug the charger it switches off. I have tried everything. I put it on in safe mode, reloaded my OS, deleted unused apps. I don't know what more to try. My phone isn't even 6 months old yet. Could I have a faulty battery? Please can someone advise me????
02-05-2014 07:20 AM
Please take it to the Reseller where it has been purchased to replace the device.. it seems to be a serious hardware issue.