Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 4
Registered: ‎09-22-2008
My Device: Not Specified

My phone log randomly erases itself?

My 8100 phone log randomly erases itself.  Has anyone else experienced it?  Is there a fix?

Posts: 95,170
Likes: 24,504
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My phone log randomly erases itself?

May users have experienced it with low memory.

 

 

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

First thing? Remove the battery of your device, hold a minute, replace and reboot and check the File Free again. What is it now?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎09-22-2008
My Device: Not Specified

Re: My phone log randomly erases itself?

The memory level was below 3Mb.  I move a bunch of pictures and did the battery removal trick and it is now up to 12Mb.  It appears that there is only 65Mb total memory.  Is that standard?  Can you increase the memory?  SD card?

 

Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: My phone log randomly erases itself?

You cannot increase memory on the device itself. And a SD card is only for media such as music and pictures.
~Lorrie~ Master of All Things Blackberry!