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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-27-2013
My Device: Torch
My Carrier: at&t

My phone stopped working

Blackberry torch & at&t
So every other Friday i go roller skating and my phone always stops working. I don't drop other or anything. It stays in my purse in a locker. But at then end of the night it stops. The keyboard stops working the bottoms atop working and the touch screen sorta works. Normally the next day it works but this time it didn't. It hasn't been dropped in water or anything like that and I can't afford a new phone.
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: My phone stopped working

Hey kaylen13,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest creating a backup of your data by using BlackBerry Desktop Software (Go to Device>Backup) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320


Then test the performance before restoring any data.


Let me know if you have any more questions.





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