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New Member
Posts: 1
Registered: ‎05-04-2013
My Device: Blackberry Bold 9930
My Carrier: Verizon

My phone will not sync and I have received an error message.

Can someone please help me???  While trying to perform a regular sync with my computer I received an error message that says I should send a log to support services with error message: line 131 in./Error.cpp but I have no idea how to send it.  I need to sync my calendar and contacts and this has never happened before.  I have taken the battery out of my phone hopeing that this would solve the problem but no luck.  What the heck do I do to correct this problem?

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My phone will not sync and I have received an error message.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32032 Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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