10-28-2013 02:35 PM
My 9900 has been constantly rebooting for the past couple of months. It didnt really bother me at fist because it happend once in a while but it has recently gotten worse to the point where it can reboot more than 10 times a day. I have no virus, i have a lot of free memory, i dont have a lot of applications. I cant imagine what the problem could be, its really sucks because it reboots during important phone calls. I really need help to solve this problem, i dont know what to do anymore.
10-28-2013 10:48 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!