07-18-2011 01:20 PM - edited 07-18-2011 01:21 PM
When I try to use the keypad on My torch 9800 the screen freezes and the icons go upside down. I have reset the phone and taken the baterry out many times also it has the latest upgrade installed on it. Any ideas about what I can do to sort it???
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
07-18-2011 01:44 PM
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
Did you wait for it to settle a bit. There will be a bunch of sync going on after an update or battery pull.
I wait for about 15 min due to the amount of groups and email accounts that sync up.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V