Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 6
Registered: ‎09-03-2013
My Device: Torch 9810
My Carrier: AT&T
Accepted Solution

My stolen BLACKBERRY

I just bet the call I got from Tijuana was made on my recently STOLEN TORCH 9810.  I believe I neglected to fully activate the protect app.  But, is there a way to deactivate/cripple/otherwise spitefully and maliciously disable that phone?    I have the original equipment information as provided by Blackberry, i.e.., the box with complete details.  I have purchased a replacement BB  through legitimate channels, arggggh.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: My stolen BLACKBERRY

Good day


Welcome to BB forums


Sorry to hear your device was stolen here is some info you can follow.

 

Lost or Stolen BlackBerry -- What to do?

 

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 6
Registered: ‎09-03-2013
My Device: Torch 9810
My Carrier: AT&T

Re: My stolen BLACKBERRY

Thanks, I will probably file a police report.  Much chargin it may be in TJ and I was unable to wipe it clean...lesson learned. 

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: My stolen BLACKBERRY

Well also call your carrier to have that BlackBerry Black listed has it stolen.

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 6
Registered: ‎09-03-2013
My Device: Torch 9810
My Carrier: AT&T

Re: My stolen BLACKBERRY

Again, another thanks....I reported it immediately but did not specify that it was stolen....will do now.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: My stolen BLACKBERRY

Your welcome make sure you do it.

 

Take CareSmiley Sad

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 6
Registered: ‎09-03-2013
My Device: Torch 9810
My Carrier: AT&T

Re: My stolen BLACKBERRY

Fortunately, I followed your advice.  It required more momentum than I had realized to get the process complete.  I had made some general assumptions (wrong)at the time I notified AT&T of the "loss".  I had the original packing with the IMEI info and although my phone was "reset" 2 times during this process my account was never updated.  Patience required but done.  So at least now it is blocked and I feel a tiny bit better.  We take our pleasure in small ways when we can get it.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: My stolen BLACKBERRY

Yes next time for the future have your protect on just in case, and the good thing is that you block the PIN. What is the next BlackBerry you'll be getting next? Z10 or Q10?
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 6
Registered: ‎09-03-2013
My Device: Torch 9810
My Carrier: AT&T

Re: My stolen BLACKBERRY

It will be awhile, I really like this phone/product. It functions spectacularly for my needs. And, it takes spectacular photos.
Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: My stolen BLACKBERRY

If you think the torch takes good photos wait till you get your hands on Z10.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino