05-27-2014 03:01 AM - edited 05-27-2014 03:07 AM
My storm 9530 is showing a red light about 7 seconds and cuts off i am not even seeing anything like a missing battery or the blackberry reboot on the screen.after. when i connect it to my PC it dose the same thing but i keeps doing it over and over.
05-27-2014 11:04 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
05-28-2014 01:23 AM
I tried it and nothing happened. but now when i connect it to my PC it says that i need to update and as soon as i start updating it cuts off. so by the time i am ready to install its off. when i reconnect it it stays on for about 7-10 seconds and cuts off so no way i am able to install the OS downloaded.and with all of that going on, there is absolutely nothing on the screen. not even a missing battery sign. any ideas what i should do?
05-28-2014 02:48 AM
05-28-2014 12:50 PM
My battery is brand new. i fully charge it and tested it before i placed it into the phone.
The screen is new also.it was tested and recorded working fine.
The secondary board was changed also.also brand new
The only thing i didn't change was the main board.
The full housing was changed and still i am having that problem.
05-28-2014 01:02 PM
05-28-2014 01:21 PM
05-28-2014 03:16 PM - edited 05-28-2014 03:17 PM
I'm sorry, but I don't think I fully understand what you said there. And I did use the word "accidental"...I did not mean to imply any intentional damage done by anyone.
Are you saying that the original problem you reported (not being able to boot up) existed before you had any work done on the device? If so, then that actually complicates matters even more -- having changed out so much of the internals of the device may have, as I say, damaged something further. Or, it is also possible that the parts you replaced caused no additional damage and are functioning fine -- but they simply did not include whatever it was that was originally damaged/failed.
I also do not understand what you say about "did just that"...I cannot tell if that means you did the battery swap as I recommended, nor what the specific results were if indeed you conducted that test. For example, specific results from a battery swap could include:
Etc, etc. etc...there are several variations of possible results, and the specific result from each device using the other battery is what provides the clearest indication of if the battery is causal or not. But, from your words, I do not understand your specific results...I'm sorry that I'm not understanding you.
Nevertheless, if your battery swap test result is as described in item 2 above, then that indicates a hardware problem with the device itself. And again, at an internet distance, hardware issues are nearly impossible to diagnose -- nothing can replace in-hand evaluation by a qualified technician.