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New Contributor
Posts: 6
Registered: ‎09-19-2012
My Device: torch 9810
My Carrier: att&t

My torch won't start up

My battery died, when I tried to start up my 9810 after hooking it up to the charger it wont go past 75% on the start-up bar. I tried to start it in safe mode but it does nothing. Is there any way to get it to reset to factory settings? 

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Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: My torch won't start up

Hello pgpphillips

 

Welcome to the Community

 

Sorry to hear what had happened to it. You can try reloading the OS using a Blackberry Desktop Software.

 

Article ID: KB18998

 

 

Ron

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New Member
Posts: 3
Registered: ‎09-19-2012
My Device: curve 9220
My Carrier: lexa

Re: My torch won't start up

no no!

it will be heppen due to over charging

that you may not know.

due to over charging the capacity of your battery is finished.

and in the ans torch won't start up...!

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: My torch won't start up

lexa, I beg to disagree. These phones have Litium batteries and Lithiums are safe to overcharge. Smiley Happy
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Smiley Happy

Blackberry Battery Saving Tips | Follow me on Twitter

New Contributor
Posts: 6
Registered: ‎09-19-2012
My Device: torch 9810
My Carrier: att&t

Re: My torch won't start up

I tried the destop reset, it seemed to work, but when the phone started to reboot it got stuck at 75%. I wanted to do the factory reset option but the program wont let me use it. I cant push the button on the popup to start the reboot. Guess the phone is really dead. Thanks for your help though, I will remember it for my next phone.