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Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

Im using 8520 both my old and new device models. and im using BBM v7 but wasnt able to restore my bbm contacts to my new device. I already have new contacts now and unfortunately not my contacts in my old device. if i wish to uninstall my BBM and re-install it, which contacts will i get back? from the old phone or the one that im using now? Since im using the same BBID.
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NEED ANSWERS

If you were using BBM7 on your old device, with the same BBID, all the contacts in BBM would restore to the new device.



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Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

unfortunately that wasnt BBM7, i only used BBM5 in my old phone. I just actually updated BBM7 a week ago, the one that i am currently using prior to it is BBM5 which is similar to my old device.
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NEED ANSWERS

Did you never make a backup of that device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

YES I did. So can i have all my bbm contacts in my old device to my new one then if i uninstall BBM and re-install it back?
Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

i mean im not so sure if i did a back up in it. i was only using BB Protect and did back ups there and not in BBM i guess.
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NEED ANSWERS

You could upgrade your old device to BBM7, use the BBID and then change back to the new device and the BBM contacts will populate on the new device.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

problem is my old device cannot be longer turned on cos it is totally broken.
Highlighted
Posts: 95,098
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NEED ANSWERS

If you don't have an old backup to restore, then there's not much you can do.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 16
Registered: ‎04-26-2013
My Device: BB 8520
My Carrier: EDGE

Re: NEED ANSWERS

i have a blackberry protect in my old device. can it help getting back my contacts?