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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-18-2012
My Device: non-blackberry user
My Carrier: non-blackberry user

.NET 20 framework error

We are having an issue with one of our machines where they are unable to start their blackberry desktop software 7. they get an error saying that rim/desktop.exe has encountered an error and needs to close.They have XP SP3, 32 bit, with AVG anti-virus. We have tried reinstalling all of the .NET framework present on the computer / repairing it if it doesn't allow us to uninstall (linked to drivers). We have do a manual uninstall where We have gone and deleted the registry values and folders left by RIM: no difference. We have removed the anti-virus; no difference. Created a new user: no difference. Downloaded and isntalled BBDS v 6.1: no difference. Run in safe mode: no difference.


short of an OS reinstall, what can We do?