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BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎03-21-2012
My Device: Bold 9700
My Carrier: Vodafone

NEW blackberry 9790 - Error 102

I got a new bb bold 9790 literally two days ago, it's been working fine however today I plugged it in the charge from my laptop and it has come up with 'Error 102, visit blackberry.com/102' this redirects me to somewhere useless and I cannot make my phone work, even when I take out the battery to reboot it it goes right back to that screen, I know I have a 7 day cooling off period to get a new phone but a) that's a lot of fuss and leaving me without a phone for a few days while each phone is posted back both ways and b) I took photos tonight which are saved to not to a memory card but to a phone which I want and don't want to loose by just sending the phone back! Help me please x

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: NEW blackberry 9790 - Error 102

Hello sgbucknell,


The following article should assist you regarding the "102" error message you are experiencing on your BlackBerry® Bold™ 9790 smartphone:


"JVM 102" error appears on the BlackBerry smartphonehttp://www.blackberry.com/btsc/KB10068


We hope this helps.


Thank you.



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New Member
Posts: 2
Registered: ‎11-06-2013
My Device: blackberry 9790
My Carrier: o2

Re: NEW blackberry 9790 - Error 102

i got a 9790 i was using it just fine and thn it totally reset itself and came up with error 102 please go to website and my phone also blinks 4 times but i cant onto the main screen it is telling me to reload software how do i go about doin tht please