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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-22-2012
My Device: Blackberry Bold 9930
My Carrier: Verizon

NEWEST Software Update

[ Edited ]

Going on 9 hours now that I've been stuck at 7% trying to get through social feeds of this update. I've removed and replaced the battery at least 10 times now and still nothing. What the hell is going on? I'm about ready to get rid of this phone all together.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: NEWEST Software Update

Hey Theoceangrid,

Welcome to the BlackBerry® Support Community Forums.


Please complete the steps outlined in the following article on how to force the detection of the BlackBerry® smartphone using Application Loader:


If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.





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