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New Contributor
Posts: 3
Registered: ‎09-22-2009
My Device: Not Specified

NO INTERNET BROWSER ICON

Just got a blackberry curve 8330 Sprint from a friend who upgraded to a newer phone.

 

Problem: there's no browser icon. 

 

I've been on the phone with both Sprint tech support and Blackberry Tech support. Going the the same process over and over: mobile network, provisioning, host routing table, registration, they send the service books, everything is set up on their end, still no icon.  not seeing arrows in top right corner.  lower case 1xev. 

 

we wiped the deviced.  started over.  nothing. first they said it could be the device, then they said there's a delay across the mobile network, then back to it being the device.  i would have to pay $110 for Sprint to look at it in person. 

 

previous owner said he didn't use internet on the phone when he had it, didn't have the data service plan.

 

i have the data service plan and had it on my old phone.

 

anything to be done?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NO INTERNET BROWSER ICON

You do have THE BlackBerry Data Plan from Sprint...

 

And you are CERTAIN they have that on your account (they do make mistakes).

 

And, there has been a RIM data outage today across some of the US eastern areas, that could be your problem.



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New Contributor
Posts: 3
Registered: ‎09-22-2009
My Device: Not Specified

Re: NO INTERNET BROWSER ICON

Just called Sprint back, they confirmed i have the data plan.  And that there was a service outage.  So i think i'll wait it out for another day.  If they have to replace my phone, will cost me $110.

 

If it is a problem with the device, any idea what could be the issue?

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NO INTERNET BROWSER ICON


stoneact wrote:

  And that there was a service outage. 


It should be available now for service.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎02-09-2010
My Device: curve 8330
My Carrier: page plus

Re: NO INTERNET BROWSER ICON

[ Edited ]

i went to restore my blackberry curve 8330 and lost my internet browser and there is no default browser configurations. please help......i go through page plus and it was workin before i tryed to restore it .......thanks........