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New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: 9360
My Carrier: TATA DOCOMO

NOT Able to use BBM and Access Mail using WIFI

Hey,

        I using BB 9360. I am unable to use BBM and Access my mail using WIFI. Instead Of getting RIM symbol but my BIS and BES is shpwing not connected. I have already registed my PIN with my service provider and getting 3G/EDGE also. Please help.Smiley Sad

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: NOT Able to use BBM and Access Mail using WIFI

You will need to contact your provider and make sure they've provisioned your account properly.

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New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: 9360
My Carrier: TATA DOCOMO

Re: NOT Able to use BBM and Access Mail using WIFI

I discuss the details with them n they are saying that they have registred the PIN properly. n i would also like to update that i am not using any data plan of the service provider. 

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: NOT Able to use BBM and Access Mail using WIFI

You must have a BlackBerry (BIS or BES) data plan with your provider to get BlackBerry services.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: 9360
My Carrier: TATA DOCOMO

Re: NOT Able to use BBM and Access Mail using WIFI

is there any alternate solution or do u any other servie provider in INDIA  where ther thing is possible. Please do help.

Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: NOT Able to use BBM and Access Mail using WIFI

It is impossible to get mail on this type of BlackBerry without a BIS data plan. I am not familiar with all the service providers in India but there must be quite a few that support BlackBerry.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 4
Registered: ‎06-16-2014
My Device: 9360
My Carrier: TATA DOCOMO

Re: NOT Able to use BBM and Access Mail using WIFI

And 1 more thing i am using OS 7.0 in my BB but i dont have HOTSPOT section so wil i have to update my OS version or is there any other solution.

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Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: NOT Able to use BBM and Access Mail using WIFI

Hotspot can be enabled/disabled based on your carrier. Updating your OS probably won't help.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!