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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-09-2013
My Device: Blackberry Bold 9780
My Carrier: Vodafone

Natwest online banking app makes phone freeze

I have recently switched to a Blackberry bold 9780. I previously used to use the Natwest online banking application on a daily basis; however I have downloaded it to my new phone, but everytime I try to open it from the shortcut in the home screen it forces my phone to become unresponsive, to which I must perform a hard reset; the phone then responds as normal when reset.


Any ideas?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Natwest online banking app makes phone freeze

Hey DanHumphreys,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Since this a 3rd party application I would suggest contacting their support email to report this issue: mobilebanking@rbs.co.uk


Also there is a lot of reviews stating the application is freezing on other BlackBerry smartphones.


Let me know if you have any more questions.





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