05-09-2013 03:52 PM
I have recently switched to a Blackberry bold 9780. I previously used to use the Natwest online banking application on a daily basis; however I have downloaded it to my new phone, but everytime I try to open it from the shortcut in the home screen it forces my phone to become unresponsive, to which I must perform a hard reset; the phone then responds as normal when reset.
05-13-2013 12:18 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Since this a 3rd party application I would suggest contacting their support email to report this issue: firstname.lastname@example.org
Also there is a lot of reviews stating the application is freezing on other BlackBerry smartphones.
Let me know if you have any more questions.
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