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New Contributor
Posts: 4
Registered: ‎08-23-2011
My Device: BlackBerry Torch 9800
My Carrier: BMobile (Bhutan)
Accepted Solution

Need Help!!! Please suggest!!!!


I need some expert help in this matter. My friend had gifted me an unloacked AT&T Blackberry Torch 9800, 6.0 Bundle 2647 (v6.0.0.600, Platform (Just upated yesterday). I have been using it fine untill lately i have exprienced this problem. Whenever I put a bit too much pressure on the top slider and push down (to close the slider) the device reboots itself. I really have to be carefull in closing the slider and have to slide it down as slowly and gentely as possible.   Request you to please guide me how can i fix this. I am currently posted in Bhutan and dont have any blackberry shops over here. Please help..  


Supreet Singh

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Need Help!!! Please suggest!!!!


From your description, the issue sounds like hardware...there is nothing that can be done at the software level nor at this internet distance about that. It's a pity.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎08-23-2011
My Device: BlackBerry Torch 9800
My Carrier: BMobile (Bhutan)

Re: Need Help!!! Please suggest!!!!

Hey sdgardne,


Thanks for the reply. I figured out the problem. My torch's battery was loose so whenever i slided down its slider it used to reboot. I have fixed it now.. Thanks again!!!