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New Contributor
Posts: 4
Registered: ‎10-22-2008
My Device: Not Specified

Need Help Pls. Can't sync Outlook with BB 8300

Hi everyone,

 

I'm new to this BB thing. I can't sync the BB with Outlook and have been trying for hours. Basically what happens is outlook isn't even an option when I try and configure it the only options are: NONE, ASCII import/export thing or yahoo. This happens with the calendar, memo, and tasks. The contacts does have the outlook option, but doesn't actually sync when it comes down to it. Please help!! Thanks so much it is driving me crazy. I have a PC using windows home/office 2003/desktop manager for BB but not sure which version or even how to figure that out at this point. Thx. 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Need Help Pls. Can't sync Outlook with BB 8300

Hi and welcome to the forums!

Please specify the PC, operating system (XP vista  2000)

I take it Outlook 2003 and what version of deskop software are you using.

Thanks

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New Contributor
Posts: 4
Registered: ‎10-22-2008
My Device: Not Specified

Re: Need Help Pls. Can't sync Outlook with BB 8300

PC is a compaq, operating system is windows xp home edition, outlook 2003 desktop manager bb 4.3. Thanks
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Need Help Pls. Can't sync Outlook with BB 8300

I would do the following:

 

Use this link to uninstall the current DM

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Download DM 4.5  without Media manager. MM is very unstable:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Download these USB drivers for 4.5

 

BlackBerry USB and Modem Drivers ENG (DM4.5 B13)

  • File size: 12.33545 MB
  • Date posted: 24-June-07
  • Download Software

Here is the manual:

 

http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf

 

Cold boot the PC. Turn of all virus checkers and firewalls.

Install the DM and configure for Outlook 2003.

 

On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,

 

Start the DM and plug the BB into the USB.cable

Sync.

 

Let us know how it goes.

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New Contributor
Posts: 4
Registered: ‎10-22-2008
My Device: Not Specified

Re: Need Help Pls. Can't sync Outlook with BB 8300

ok so i'm at the point where i installed 4.5. i'm not sure i completed all the previous steps to perfection, but just downloaded 4.5 and it doesn't seem to install. there is a 4.5 icon on my desktop and when i click on it it just asks if i want to install 4.5 then i get the option of modify, repair, remove. when i pick modify there are no features to choose from. i can keep clicking on this icon and the same thing happens. also when i look under blackberry in my programs all that pops up is a readme file - one page of type. any thoughts on this? thank you.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Need Help Pls. Can't sync Outlook with BB 8300

Hi,

Sounds like your download corrupted.

I would use the clean ininstall procedure and down load 4.5 again.

I'll down load it to a directory and tell you what I get for size and name.

OK?

Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 4
Registered: ‎10-22-2008
My Device: Not Specified

Re: Need Help Pls. Can't sync Outlook with BB 8300

ok. thanks.
Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Need Help Pls. Can't sync Outlook with BB 8300

450_b016_english_nomediamanager

application

size 61.0 mb (64,068,368 bytes)

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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