04-28-2013 07:17 AM
I own a BB Curve since Feb 2012 and have been facing issues since then, I've got this handset sent to the repair center 3 times and still have the same issue coming up every other month. The phone automatically reboots and it gets really irritating as we've paid our hard earned money for the handset and if this what we get than we are forced to move to another handset providers, Now the time has come for BB as a company to act and change my handset for good for all the trouble I've had. Need a reply on this ASAP.
04-28-2013 04:56 PM
I can't tell for sure, but if you are expecting a formal reply from BlackBerry, please refer to this information posted at the top of every page on this site:
This site is not a channel for any formal communications with BlackBerry for any purpose whatsoever. Your escalation channel is with the entities with which you are already dealing...you need to escalate with them, and if you still require formal BlackBerry assistance, they must escalate your case via the channels they have. End users have no free channel by which to bypass their contractually required support and escalation channels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: