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Visitor
Posts: 1
Registered: ‎11-22-2012
My Device: curve 3690
My Carrier: orange

Need Help With Blackberry 9360

Hi

 

I have had a Blackberry Curve 9630 for just over a year now, and all of a sudden the square scroller/button has stopped selecting and when I try to scroll it doesn't move around as easily as it had done. Now my Blackberry keeps restarting itself and when it get to my background it doesn't let me scroll/select anything, it just reboots itself again. I have left the battery out for around 5 minuets and then put it back it yet the problem is still occurring. So I was just wondering what I can do to get my Blackberry fixed, it has a 2 year guarantee on it.

 

Amy.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Need Help With Blackberry 9360

Hello AmyPink, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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New Member
Posts: 1
Registered: ‎08-20-2012
My Device: curve 9300 3G
My Carrier: Vodacom SA

Re: Need Help With Blackberry 9360

Hello,my blackberry 9360 is also doing the same 3weeks after I upgraded from os7 to os7.1.I did reload another os using BBsak after it started doing that but still,pls help!!!
I now thnk mybe is the hardware