11-19-2012 01:18 PM
New to the forum but i have some blackberry's here that need wiped so i can sell them. i work at a recycling center and in order for us to sell the phones we have to restore factory settings. Does anyone know how to restore a phone that does not power on? Or basically just wipe the phone completely so i can sell it? Thanks.
11-19-2012 01:25 PM
Hi and Welcome to the Community!
Please refer to this KB:
All on-device actions require the device to be able to power up. If you have some that will not, then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
11-19-2012 01:37 PM
11-19-2012 02:33 PM
this bb has the red light in the top right corner when plugged in. i do not have a battery for this bb
But what model device is it? If you have several BlackBerrys present, it could take a battery you already have and can use to boot up?
On the white sticker in the battery housing, what is the model #?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code