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New Member
Posts: 2
Registered: ‎11-19-2012
My Device: Bold
My Carrier: att

Need Help asap!

New to the forum but i have some blackberry's here that need wiped so i can sell them. i work at a recycling center and in order for us to sell the phones we have to restore factory settings. Does anyone know how to restore a phone that does not power on? Or basically just wipe the phone completely so i can sell it? Thanks.

 

 

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Need Help asap!

Hi and Welcome to the Community!

 

Please refer to this KB:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

All on-device actions require the device to be able to power up. If you have some that will not, then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎11-19-2012
My Device: Bold
My Carrier: att

Re: Need Help asap!

this bb has the red light in the top right corner when plugged in. i do not have a battery for this bb

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Need Help asap!

That's a normal condition with no battery. But, without a battery, you cannot boot up the BB, even with just the charger. Hence, you cannot conduct the necessary steps to cleanse the BB prior to selling it. I'd advise purchasing a battery...after all, if you cannot boot up the BB and check it's condition, you cannot properly represent it when you offer it for sale, and you risk selling a useless device to someone, which may well harm your reputation as a seller.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Posts: 94,168
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Need Help asap!


jasonk88s wrote:

this bb has the red light in the top right corner when plugged in. i do not have a battery for this bb


But what model device is it? If you have several BlackBerrys present, it could take a battery you already have and can use to boot up?

 

On the white sticker in the battery housing, what is the model #?

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