06-02-2011 10:11 PM
I downloaded a Theme from BB App World for my BB Bold 9650 with OS 6. Theme was supposed to work with OS 4.5+. Theme wouldn't install. I contacted vendor for support. They said the Theme doesn't work with OS 6 after all and I should get my refund by contacting BB App World support. Maybe I'm dumb but there's literally NO WAY to e-mail or call to request a refund. BB Support phone (877-255-2377) has no way to reach a human.
Does anyone know how to request a refund from BB App world. If there is really no way then I need to warn everyone not to purchase items from BB App World since they represent an app as appropriate for your phone and then are impossible to contact when that app doesn't work. I guess I'll be making my purchases from Crackberry from now on.
06-03-2011 02:54 AM
06-03-2011 08:39 AM
Thanks for the quick and kind response. I have asked my provider for help twice with no success. It seems odd that my provider (Verison W) would be responsible for getting me a refund on 3rd party software that I purchased through a store owned by the phone manufacturer (BB). I will try again but it doesn't seem logical.
Part 2 of my question is why oh why doesn't the Blackberry Apps store have an e-mail address or phone number for customer support. I will NEVER purchase anything from BB Apps again!
06-03-2011 11:20 AM
03-16-2013 11:39 AM
BlackBerry Commerce Refunds
I, too had this VERY same issue with an app and at a loss WHERE to contact BB about this fraud! Not until I got the emailed invoice and scoured it into VERY find print near the copyright did I find "refunds" ... The product I had the issue with was:
by Debasish Rath
Here's the link I applied for my refund:
Here's BB app support page that also has a link to the above:
I have completed this refund form and filed the request but don't know the result but at least it is some help for you, too!
You will need all the info on the invoice from BlackBerry World that was emailed to you at the time of the purchase.
Order number, the product name, your BB PIN -- contact info and the like.
I also plan to dispute this with my Mastercard once no longer pending and have emailed the email in the invoice for "support" from the app seller ... -- I have reviewed the product on BB world with 1 star and a warning to other buyers .... and am posting here of my trouble with this app seller. All of this is backup with a dispute for the Mastercard. If indeed the amount was charged through your carrier and not PAYPAL or a Credit card then I don't understand either how my carrier will help me solve this! The BB invoice states the very same fact.
Sadly I didn't realize that although this app had no ratings -- the sellers other apps all had bad ratings. They just created a NEW one ... I also have completely deleted the app from my phone (not just UNINSTALL) as it could be a scam or worse.
Be careful and I hope this helps you, too!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks for posting, it was a help last night when I realized I paid for a fraudulent app. -- the first one I have ever paid for. Surely making this SO much worse.