02-02-2013 02:23 PM
Hey I have forgot my blackberry ID Password I have had an email sent to my email address but I have also forgot my email address password as dont use it anymore how do I reset it so that I can put in a new blackberry ID and password help me please
02-02-2013 02:28 PM
Hi and Welcome to the Community!
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then follow the instructions in this KB to recover access to your BB ID account:
However, if you do not have access to that email account (or cannot accomplish the forwarding), then your challenge is much greater, and you have a choice to make depending on your circumstances:
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
If you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to RIM. Further, you must convince RIM to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.