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New Member
Posts: 1
Registered: ‎02-02-2013
My Device: blackberry curve 9300
My Carrier: Giffgaff

Need Urgent Help!!

Hey I have forgot my blackberry ID Password I have had an email sent to my email address but I have also forgot my email address password as dont use it anymore how do I reset it so that I can put in a new blackberry ID and password help me please

Hall of Famer III
Posts: 57,823
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Need Urgent Help!!

Hi and Welcome to the Community!


If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then follow the instructions in this KB to recover access to your BB ID account:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB26361 How to change or reset a BlackBerry ID password
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address

However, if you do not have access to that email account (or cannot accomplish the forwarding), then your challenge is much greater, and you have a choice to make depending on your circumstances:


If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

If you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to RIM. Further, you must convince RIM to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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