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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-04-2010
My Device: Bold
My Carrier: ATT &T
Accepted Solution

Need help for a friend with setting up their bb email

I have a bb bold and never had any trouble setting up my email. But, my friend is having trouble with her's.  She is on Verizon and was able to set up the email so that she could receive emails but, she's not able to send out going messages to everyone.  It was suggested by Verizont that she set up the email using  IMAP instead of POP.  She asked me to help with getting her directions but, I haven't been able to find anything online about configuring that in the email set up.  Does anyone have any directions I can email her about setting up her email?


Thx in advance.

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Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Need help for a friend with setting up their bb email

Hi and Welcome to the Forums!


When configuring your email, you cannot, inside of BIS, control IMAP versus POP. Rather, it's a function of the server to which you point BIS for your email -- if it does IMAP, BIS will configure IMAP. Many email providers supply separate email servers for POP or IMAP...some combine on one server. Not knowing your email provider, It's impossible to tell you what your email provider is doing. But, here are some links that might prove helpful:



Hope those help!

Occam's Razor nearly always applies when troubleshooting technology issues!

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