03-17-2013 10:01 AM
Bought a new battery for my blackberry 8900 curve however it brings up and empty battery sign with the lightinging bolt across it but doesnt charge same thing happened to a previous battery why i bought a new one have left it on for a day on the charge and still nothing. read forums however cant seem to get the battery to charge and phone to turn on. someone please help me
03-17-2013 10:49 AM
Welcome to BlackBerry Support Forums
Have you tried to Reload your device Software ! You should try that to rule out any software issue with your device,try this KB and see if that allows you to update / reload your device Software :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.
If Desktop Software is unable to detect your device while trying the above method , then you have to use application loader to load the OS back in your device , for that you have to follow this KB, but this method deletes all data within our device , if you have a previous backup you can go ahead.
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader.
03-18-2013 08:06 AM
keeps saying device isnt connected and phone wont turn on even when put on a charger shows the charging sign however the battery doesnt charge placed 3 different batteries in it and still the same thing kept the new battery on a charger for 1 day straight and nothing.
03-18-2013 08:10 AM
Have you tried the second Knowledge Base I suggested to reload yopur device Software ? If not please try it .