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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎03-17-2013
My Device: blackberry curve 8900
My Carrier: Digicel saint lucia

Need help phone wont turn on

Bought a new battery for my blackberry 8900 curve however it brings up and empty battery sign with the lightinging bolt  across it but doesnt charge same thing happened to a previous battery why i bought a new one have left it on for a day on the charge and still nothing. read forums however cant seem to get the battery to charge and phone to turn on. someone please help me

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Need help phone wont turn on

Hello Marvin123

 

Welcome to BlackBerry Support Forums

 

Have you tried to Reload your device Software ! You should try that to rule out any software issue with your device,try this KB and see if that allows you to update / reload your device Software :

 

KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software.

 

If Desktop Software is unable to detect your device while trying the above method , then you have to use application loader to load the OS back in your device , for that you have to follow this KB, but this method deletes all data within our device , if you have a previous backup you can go ahead.

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader.

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New Contributor
Posts: 2
Registered: ‎03-17-2013
My Device: blackberry curve 8900
My Carrier: Digicel saint lucia

Re: Need help phone wont turn on

keeps saying device isnt connected and phone wont turn on even when put on a charger shows the charging sign however the battery doesnt charge placed 3 different batteries in it and still the same thing kept the new battery on a charger for 1 day straight and nothing.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Need help phone wont turn on

Hello Marvin123

 

Have you tried the second Knowledge Base I suggested to reload yopur device Software ? If not please try it .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.