02-03-2014 01:53 PM
I own a 9930 and have recently had to replace with a new one (broken screen). I puchased an app through AppWorld that I installed on my previous phone, and now want to put it on my new phone. App World is recognizing that I purchased and own the app, however it just won't let me install it on my new phone. Please HELP!! Thanks!
Solved! Go to Solution.
02-03-2014 08:03 PM
Hi and Welcome to the Community!
Unfortunately, from "just won't let" you install, it's rather difficult to tell what the issue is. Hence, here are the instructions...please follow them completely and report back with specifics about what does not go as documented.
To re-install your apps, please see this KB:
For more registration key information, see this KB:
In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:
02-03-2014 08:38 PM
Hi, and thanks for your reply.. Ok, I solved the downloading issue. I was trying to reinstall from AppWorld on my laptop (tethered to my BB), instead of from my phone directly. I found the app in the 'uninstalled' section and then reinstalled it.
HOWEVER, now when I click on the icon to open the app, I get the following message: "Unable to initialize the database. Please insure a media card is present and media card encryption is disabled."
I have never seen that message before and don't know where to go to attempt a resolution. Hoping you can help with that.
02-03-2014 09:47 PM
02-03-2014 09:57 PM
Yes, I can definitely give you more details. The app is iMissal (a Catholic study app). I had it installed (and working with no problem) on my previous 9930 (the one with the broken screen) and it was configured exactly the same, as far as I'm aware. I know for sure that the media card status is exactly the same as on my previous phone. I honestly don't know if my phone has a media card, but as I say, my current phone is set-up the same way as my previous phone. Does that help in any way??
02-03-2014 10:14 PM
Thanks...I don't know anything about that app, but it is interesting that you have the same media card configuration...even more interesting that you don't know if you have one or not. Check this:
But, again, if you don't even know if you have one, I'm not quite sure how you can be certain that the configuration (re:media card) for this one is truly identical to your old one...
I have one more guess...check this:
If you are not on BES yet have an IT Policy, then it's possible that whoever provided you with this device did not properly cleanse it first, and that the latent IT Policy may be attempting to enforce something regarding this. There are procedures you can use to cleanse it of an IT Policy.
Good luck and let us know!
02-03-2014 11:08 PM
OK, I checked the storage specs and there is no media card present, only built-in media storage on my phone.
I also followed the steps to your second link, the one to check for an IT policy. The only thing showing there is one of the e-mail addresses (not my primary one) that I have set up on this phone.
I then went into the application permissions section of the phone and looked at the resource type, which was set to 'Application Storage'; I changed the setting to 'Memory' and then tried to repoen the application and it worked. I went back and reset the resource type to 'Application Storage' and tried to reopen the app and it worked again. Apparently the problem was solved.
I very much appreciate your assistance.
02-03-2014 11:31 PM