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Contributor
Posts: 18
Registered: ‎01-28-2013
My Device: Blackberry Bold 9900 - Touch and Type
My Carrier: Not bought from a network

Need help with OS Update

So I'll cut it short. Downloaded a new OS. I installed a new OS. Wiped my OS. Deleted Vendor.xml Launched Loader.exe Went through the proccesses. The only problem is its just sitting doing nothing. I dont know if it is. But it looks as if its stuck on 'Connecting to Boot ROM' Its not doing anything. Its been 10-15mins already. Please help

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Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Need help with OS Update

Hmmm...here are some more things to try...I hope you already have a good backup, if not, consider this thread:

After that, these may be useful:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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