03-05-2013 08:20 AM
Well, these are list of problems with my 9630 Tour, and I need some helps to solve these :
1. My 1st problem is, everytime my 9630 started its also a message appears : "uncaught exception index 8 >= 8"
2. And I also realized that some missing application happened. My m-Banking application (already re-installed well) but it also lost of SMS icon. So the result is, everytime I sent an outgoing SMS I couldn't save it. And I have made a test to sent SMS from my other number to this 9630 device, but 9630 couldn't show that any incoming message, even my other device has given me notification that message has been delivered.
3. Its also often shutdown suddenly by itself, or its shutdown upon charging
4. Charging tasks sometime couldn't be well charged. And finally I realized that my device has off in the middle of charging task, it may caused of charging wasn't recharge the device very well
Hopefully I can read your kindly solution on those problems happened. Thank you for your prompt response.
03-07-2013 01:58 PM
Hi and Welcome to the Community!
I actually think that all of your issues are related, and rooted in the same problem...OS corruption or hardware failure. But, before you begin, please be sure you have a good backup...see the link in my auto-sig on this post for instructions for that process.
Then, at the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!