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BlackBerry® OS Smartphones

Posts: 38
Registered: ‎03-11-2010
My Device: Curve 8530
My Carrier: Sprint

Need to wipe my BB OS but DM won't let me

For reasons outlined in this post 


Problems with mixing mailboxes


it has been suggested that I do a full wipe of my BB OS and reinstall it according to this document:


How to perform a clean reload of BB OS using DM


However, when I get to step #4 I can't continue because "Show other versions" is grayed out (see screenshot)


















So how do I continue??


Thank you for your time and help!