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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎07-30-2014
My Device: Curve 9310
My Carrier: StraightTalk

Needing help !

I have my BlackBerry backed up on the computer, but the phone got wet and now the keys are not working.  I was wondering since it is backed up to the computer is there a way that I can get my contacts and things from the backups?  If so can someone help me to open the bbb files.

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Needing help !

Hi and Welcome to the Community!

There are several 3rd party PC apps that can parse and present the data in the backup file to you. A few seconds searching Google for "BBB File Reader" should reveal plenty of candidates for you to choose from. And, in answer to your next question -- no, I don't have any recommendations to make. You must review your choices and choose the one that best meets your needs.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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