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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎10-16-2011
My Device: Torch 9800
My Carrier: orange

Needs immediate help.

I just got a blackberry from the Philippines! My nan had to travel 18 hours to get here to the UK and as she gave me the phone. I then charged my phone for 4 hours as instructed and since it was open line (after 4 hours) i started to use it to its full capacity i can txt, bbm, use the internet, set up mail, etc. then the next morning i was charging it and after i had removed it, the phone started to freeze. the keypads wont work and it wont lock. i tried getting the battery and putting it back again it would work normally then after awhile its would froze again. did this for a couple times today and now im worried i might have broke it now Smiley Sad . what do i do?

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Needs immediate help.

Hello ailangeliceyes,


Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it.

If the issue persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure see the following article:






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