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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎06-11-2012
My Device: BlackBerry Curve 9300 3G
My Carrier: O2

Network Problems

Well basically, I have a BlackBerry Curve 9300 3G and my Service Provider is O2.... When I first got the phone, I had only topped it up 10GBP which meant I didn't have the BlackBerry internet (data) service/pack. My phone could still send & recieve incoming calls and texts but now that I have topped up again 15GBP (the amount at which I can get the Data pack), The top bar has just been saying : 'Searching for Network....' even though it was working before. Now I cannot recieve or send a call or even text. The 3G doesn't work but the WiFi does. The Line with the upside-down triangle on it has an 'x' next to it. Please could you help me!

Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Network Problems

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Failing that, you'll need to talk to O2 about why your BB isn't connecting to their network any longer.


Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

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