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New Member
Posts: 2
Registered: ‎12-16-2008
My Device: Not Specified
Accepted Solution

Network messages

I loaded up the desktop software onto my work computer (only using the phone for personal email) and keep getting the message below pinging to my work Outlook despite uninstalling the software over a week ago:


This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.


This also comes with an ETP.DAT file attached and is coming through 40-50 times a day which is a pain. Does anyone know how to remove / stop it please.




Posts: 95,758
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Network messages

Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.

Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.

Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]

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New Member
Posts: 2
Registered: ‎12-16-2008
My Device: Not Specified

Re: Network messages

Thanks for the advice and the speedy response. Much appreciated. Your advice seems to have solved the problem which is great.





PS. Not sure if you wanted me to click on Kudos but it wasn't active on my screen.

New Contributor
Posts: 2
Registered: ‎07-31-2009
My Device: BB Tour 9630

Re: Network messages

I have a lot of service books on my BB, which do I delete?  All of them? 

This message is happening on both mine and my husbands new 9630 BB's, I have the Email Setting Icon, and he doesn't