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New Contributor
Posts: 3
Registered: ‎02-19-2013
My Device: Curve 9320

New 9320 was replaced by old 9300 model

Late December 2012 I bought a new Blackberry Curve 9320 at FNAC in Brussels, Belgium.

Early January 2013 I returned the product to FNAC because there was dust entering the screen on the side. The repair took more than four weeks and eventually, I got a new phone back. However, the new phone was a Blackberry Curve 9300 model without flash. I already informed FNAC, but they do not react. What should I do?

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New 9320 was replaced by old 9300 model

You need to press FNAC harder. They should replace your device with a like model unless that model has been discontinued.

 

What is FNAC?



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New Contributor
Posts: 3
Registered: ‎02-19-2013
My Device: Curve 9320

Re: New 9320 was replaced by old 9300 model

FNAC is a large book, CD, DVD and electronics store in Belgium and France (like FRYS in the US).

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New 9320 was replaced by old 9300 model

Ok, I understand.

 

You need to pressure them. They did you wrong.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎02-19-2013
My Device: Curve 9320

Re: New 9320 was replaced by old 9300 model

It took a lot of convincing that this was not acceptable and finally after checking on the Internet, the shop keeper agreed to exchange for the right 9320 model. Finally, after two months we can start to enjoy to use a BlackBerry.

Let us hope this is the end of the story.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New 9320 was replaced by old 9300 model

Well good luck with it.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code