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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: curve 9360
My Carrier: giffgaff

New 9360 curve kept crashing - supplier said it is due to a virus can I use a back up of my old phone

9360 kept crashing  and has now been replaced with a new phone.

Is it safe to use a backup of old blackberry phone to copy contacts etc or is there a risk of the blackberry software copying a virus across?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: New 9360 curve kept crashing - supplier said it is due to a virus can I use a back up of my old phone

Hi timgriffin

 

Welcome to BlackBerry Support Forums

 

 

I am sure your Supplier had a little knowledge regarding BlackBerry Smartphone , till now there are No virus which can effect our BlackBerry . So without any fear you can restore your Contacts from your Backup files.

 

You previous phone might have some hardware issue but not because of any Virus.

 

Good luck.

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New Contributor
Posts: 2
Registered: ‎03-26-2013
My Device: curve 9360
My Carrier: giffgaff

Re: New 9360 curve kept crashing - supplier said it is due to a virus can I use a back up of my old phone

I haven, t used this forum before. Do you work for blackberry? Is your answer guaranteed by blackberry?