06-07-2014 05:41 AM
I have just purchased a Blackberry 9720, seems to be working OK, but when I plug it into my laptop it does not appear as a drive. Have installed the desktop software and can backup my data. Any suggestions plrease.
06-07-2014 06:38 AM
If you want it to connect to BlackBerry Desktop Software, USB Mass Storage must be OFF and if you want to use your phone as a USB drive, USB Mass Storage must be ON.
I'm not sure the exact path to follow on a 9720 to access this menu but it would be something like Options>Storage or Options>Device>Storage on your phone.
I hope that helps you.