Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Super Contributor
Posts: 623
Registered: ‎11-19-2010
My Device: Bold 9700
My Carrier: Vodafone

New 9800, not connecting! Urgent work phone

Hi there, my mum has a brand new Torch, and we have restored all the data etc from the previous Bold 9780 that she was using. Everything has been moved over, but there are 11 BB App world updates. We have tried to remove them, and have a current Blackberry ID. But whenever we enter the ID, it says it can't connect to BB app world server! I have full 3G and have tested it, and full wifi! Is there something I'm missing? I'm sorry for saying its urgent, but its a necessary work phone and is vital for the business that its running!
Posts: 94,468
Likes: 24,384
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New 9800, not connecting! Urgent work phone

Have you registered the new device to her mobile provider account?

I would suggest you call the provider and confirm this device is provisioned on her account.



On your BlackBerry device, go to:

1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.


>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code