Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-10-2011
My Device: Torch
My Carrier: SaskTel

New BBM account



I have been all over the internet, but i cannot find an answer, so please help!


I recently got a new phone, and my mom is taking over my Blackberry Torch. I need to make her a new Blackberry account so she can be getting BBM messages of her own, and not my BBM friends messaging the phone thinking they are getting ahold of me.


I dont need to delete BBM, but just get rid of my account that is keeping it active.


Any thoughts? If you need more info let me know.


Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM account

You're looking for the wrong thing.


For starters, you need to wipe her device: Options > Security > Security Wipe. The she will have a basically new device with none of your old BBM contacts.

If you want her to have your old address book, calendar, etc., your can restore that to the device, so make a backup first.


Secondly, she has your old number, or a new number? You need to make sure the BIS Data Plan is put on HER account and number, not yours.


She may still get a few residual BBMs from your old friends who actually have your old PIN, but likely not.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code