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New Contributor
Posts: 2
Registered: ‎05-18-2013
My Device: BlackBerry Bold 9780
My Carrier: Blackberry

New BlackBerry Bold 9780 won't charge or has a thunderstone symbol

Hi,

 

I just got a new BlackBerry Bold 9780 and tried to charge it. However, it won't charge or at least it has a thunderstone symbol on the screen above the battery. It doesn't show whether it charges or not but now it seems that the battery is fuller than at the beginning (maybe). If it does charge why it has the thunderstone symbol?

 

Thank you!

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: New BlackBerry Bold 9780 won't charge or has a thunderstone symbol

Hello Torres1,

 

If the charging (lightening bolt) appears on the battery while plugged in, this simply indicates that the device is charging. When it finally reaches a full charge it will appear with a plug instead lightening bolt.

 

Try running your battery down to near empty and charging it back to full again.

 

Let us know if this works.


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Contributor
Posts: 21
Registered: ‎05-06-2013
My Device: Bold 9900
My Carrier: Telkomsel

Re: New BlackBerry Bold 9780 won't charge or has a thunderstone symbol

Hi Torres1, Are you using other theme on your device? If yes, try to switch back to your device default theme and then plug in the charger see whether the thunder symbol being displayed above the battery.
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