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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎04-08-2011
My Device: torch 9800
My Carrier: MTS

Re: New Blackberry Torch Locking Up

I bought my Torch about 1 week ago, along with a limited supply of protective covers.  It is not Otterbox, but it is a silicone type to fit my Torch.  I can use the front cover but as soon as I put on the back, it freezes up.  I pull the battery, keep the case off and no more freezeups. 

 

Does anyone know which protective cover works?

New Member
Posts: 1
Registered: ‎10-27-2011
My Device: torch 9800
My Carrier: att

Re: New Blackberry Torch Locking Up

I love (d) my torch. Since getting it, this "locking up" has been a constant headache. I've called in (yesterday spent 5 hours on the phone with support) I've wiped it, pulled off apps, removed the battery (sometimes as many as 3 times to restart and try to unlock it) everything they've asked. It's been replaced twice and I still have the problem. I have no choice but to start looking at other phones. Smiley Sad
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Contributor
Posts: 16
Registered: ‎11-23-2010
My Device: Torch 9800
My Carrier: AT&T

Re: New Blackberry Torch Locking Up

I'm also having trouble with my Torch locking up. My symptoms are a little different.

 

My phone always "locks up" so that whatever app/email/etc i had open works and is fully accessible, but the hardware buttons don't work. I can't back out of the app or take a call or anything. The only solution is pulling the batter. Any thoughts??

BES 5.0.3 MR 6 (Bundle 163)
Local SQL 2008R2
CDO.DLL v 6.5.8211.0