Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Curve 9360
My Carrier: o2

New Curve 9360

When accessing Blackberry App World to use on new 9360  message says must upgrade to latest version.  When trying to do this, the Sign In says Unsupported Operating System.  What should I do next ??

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: New Curve 9360

Hello,
try going to blackberry.com/appworld from your browser and update from there, also which BBOS are you running on? 7 or 7.1?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Curve 9360
My Carrier: o2

Re: New Curve 9360

I think BBOS is 7.1.  I have been going to appworld that way. I still keep getting the must upgrade message.  When I click on this it takes me to appworld/blackberry.com, I see a blue ,ine as if it is upgrading, but then the same thing happens.  I am going to reboot the phone now in case that is the problem.

New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Curve 9360
My Carrier: o2

Did Re: New Curve 9360

Did not help.  Also tried to download an app and message said cookies were turned off, but they are not...

Highlighted
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: New Curve 9360

Hello,
I forgot to mention if blackberry.com/appworld from your browser didn't help you can always visit rroyy.com/ota for all the BlackBerry Apps by RIM
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
New Contributor
Posts: 4
Registered: ‎12-14-2012
My Device: Curve 9360
My Carrier: o2

Re: New Curve 9360

thanks. reloading the blackberry os solveds the problem

 

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: New Curve 9360

Hello,
Am glad that it helped!
Just hit the like button! Smiley Happy
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi