06-25-2008 02:08 PM
I just updated my 8300 to the latest software and something new has started. I have 3 email accounts setup through BIS to my device which creates 3 email folders on my device for each corresponding account. The old way I received new mail messages and notifications was a red star on the corresponding email icon and the message count for each account in parenthesis next to the email address for the account.
After I installed the latest software, I get mail sent to both the generic messages folder and the corresponding account. But only the messages folder has the red star/flag. I want it to go back to the way it was (nothing in generic folder and new email in the corresponding icon with a red star/flag for each new message on each account) and can't figure it out (I do have my messages (SMS and EMAIL inboxes) set to separate in the options folder).
06-26-2008 11:28 AM
Thanks for your reply. I found out the solution by accident. Under message options-->Email reconciliation-->Confirm Delete set to prompt (options on handheld only, handheld and mailbox, prompt). for some reason when I changed it from handheld only to prompt it seperated the mail (I also have email and SMS seperate under general email options).
06-26-2008 10:50 PM
06-26-2008 11:44 PM
There is a whole host of threads addressing your issue. If my memory serves me right you (or your employer) must be using BlackBerry Enterprise Service (BES) to deliver work email to your device. There is something that BES can't work around to fix your issue/desire. I could be wrong though. Try searching BES and mail folders or something to that effect. I came across something addressing that issue when I was researching the boards for a solution to my issue. Since it wasn't addressing my issue, I kind of blew past it.
Also try searching the forum on crackberry.com therer is a lot of useful information there too.
08-21-2008 01:28 PM
Hello! I have a problem with my 8130 pearl, the msg indicator (yellow envelope) shows on my blackberry and I have no messages. I looked through all my msg location, SMS, email and PIN messages and there is nothing there that I havent read, yet the indicator is still there. It doesnt have any red star sayin that I have a new msg either. Please help me.
Also, my blackberry seems slow. When I press buttons it seems to take more the a few seconds to register the command I want, aka Reply. And when I take a picture (I have it set to save on media card) it wont save at all, unless I save it to my device memory, and when I do that my blackberry seems to reset itself and deletes all call logs, all emails, and all SMS msgs.
08-21-2008 10:33 PM
Also double check the Saved Messages section to see if that's empty.
Check this post about the slowness issue. Sounds like the device is running low on free space. http://supportforums.blackberry.com./rim/board/mes
08-21-2008 10:37 PM
The Messages database is designed to hold all messages so there's no way to seperate personal for work. Try this as a workaround.
08-22-2008 11:20 AM
Thanks for your help! Yet my blackberry still seems to be operating slow. I have deleted the unnecissary apps, and pictures, etc! but yet when I click the backspace key or trackball to reply to a SMS it still takes a few seconds to recognize the request. This is a second replacement blackberry and my first blackberry was never this slow! Please help again.