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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-11-2013
My Device: blackberry bold 9790
My Carrier: Vodafone

New Mobile Still Not recieved

[ Edited ]

I have bought Blackberry bold 5 9790 , eight month before

And it is occuring Very much Problem , and i have given to dealer (Bhutra mobile) in BEAWAR (305901) rajasthan

for replacement two months before , and still he is not giving any prpoer replies , as there is rule for giving replacement mobile in 2-3 weeks maximum . so please assist where i have to contact for my mobile

he has given complain number also...


with regards





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Hall of Famer III
Posts: 58,745
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: New Mobile Still Not recieved

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. This site is not a channel for any escalations to, communications with, or support from BlackBerry for anything whatsoever. It is a user-to-user community of volunteers, and all posts are 100% visible to the entire Internet, including any and all personal details that you may have revealed in your post.


So, your escalation path is not here, in these forums. Rather, it is through your existing dealer...even if they may have so far been unhelpful. You have no free path by which to bypass them, and must escalate through them as they are contractually responsible to you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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