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BlackBerry® OS Smartphones

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New Contributor
Posts: 4
Registered: ‎08-21-2012
My Device: 9900
My Carrier: orange

New Sim Error message

Hello all.  My Blackberry is telling me I have inserted a new sim, which I haven't.  When I input my login and password details it says they do not match the ones on my Blackberry account!  any ideas please. this is driving me made.  All I did was put my phone on charge!  Rang Orange but they haven't seen this before and cannot help.  Many thanks

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: New Sim Error message

Hi lindaandted,

 

Did you purchase your BlackBerry® smartphone from Orange™ or did you bring it from another wireless provider?

 

Thanks.

 

-CptS

 

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